1. Artisan Orders & Payments

Retainer — All custom event orders (appetizers, dessert tables, and large-scale catering) require a 50% non-refundable retainer to secure your date.

Final Payment — The remaining balance is due no later than 7 days before the event date.

Boutique Items — Items ordered through the website (such as Cloud Cake Jars) must be paid in full at the time of purchase.

2. Cancellations & Refunds

Store Credit — Boutique item cancellations made at least 48 hours before the scheduled delivery or pickup time will receive a full store credit.

Custom Orders — Because ingredients are sourced and prepared specifically for your event, retainers are non-refundable. Cancellations made within 7 days of the event are not eligible for refunds or credits.

3. Delivery & Logistics

The $5 Standard — A flat $5.00 delivery fee applies to local Cloud Cake Jar orders within a 3-mile radius. $25.00 order minimum required.

Catering & Hot Appetizers — Delivery and on-site setup fees are quoted based on the specific requirements of your event.

Delivery Instructions — Customers are responsible for providing accurate delivery details (gate codes, building numbers, etc.). Failure to provide access may result in a forfeited delivery fee.

4. Quality & Safety

Mobile Kitchen — All products are prepared in our fully licensed and insured mobile culinary suite.

Handling — Once delivery or pickup is complete, The Republic is not liable for product damage caused by improper storage or handling (e.g., leaving mascarpone-based items in heat).

Allergens — Our kitchen processes nuts, dairy, and gluten. Customers with severe allergies must notify us during the custom order consultation. We cannot guarantee an allergen-free environment.